What if my Cargo is Lost? And Other 6 Customers' Fears

Honesty and responsibility are core values at DiFFreight. So today, we decided to answer the common questions in an article to dispel any Customers' fears. Check it out to find the answer to your question.

7th place. Do you take any responsibility for the cargo?

Of course, we do. Before our cooperation, you will have the opportunity to review all the terms and conditions of shipment and clarify the areas of our responsibility.

6th place. Where can I see all shipment documents?

• monitor the shipment status;
• communicate with your personal manager;
• check the shipment tracker;
• see the estimated time of cargo arrival;
• save all documents online.

We are true fans of digitization! Therefore, we constantly design and improve our communication with clients. Your comfort is our priority.

5th place. What does the procedure of our agreement signing look like?

If you are afraid of numerous office meetings regarding cooperation agreements (contracts) between your company and DiFright, we can do everything online. You can sign the contract online using an electronic signature. You can also stop by our modern office to meet our great team and clarify all the necessary details. Another advantage you will like is the volume of the contract. Forget about a 20-page document with unnecessary fluff. Our contract is concise and clear, without any hidden pitfalls.

4th place. Will everything be okay with the cargo? Is there any warranty?

We assure you that your cargo is in good hands and provide a warranty letter to guarantee it. We insure your cargo for 2% of its value to ensure its safety. In the past 5 years, our company has maintained a 100% success rate in delivering cargo. Nevertheless, in the unlikely event of any fault on our part, we will provide compensation accordingly. So, there is no need to worry about the safety of your cargo during shipping.

3rd place. Will you keep the price the same after signing the contract?

For sure! If you provide us with complete information about your cargo, the shipping cost will remain the same once the contract is signed. We have a fixed price for cargo volume per cubic meter (m3), which you can view on our website. We also offer various promotions, which can reduce shipping prices by 10-30%. To stay up-to-date with these promotions, we recommend subscribing to our newsletter. If you require assistance with calculating the shipping cost, please get in touch with our manager.

2nd place. Do you really meet the deadlines?

We understand that you would like to have control over the deadlines of your cargo delivery. However, various factors beyond our control, such as customs regulations, weather conditions, and transportation delays, can impact the delivery time. Despite these challenges, we make every effort to ensure your cargo arrives on time.

We acknowledge that it can be frustrating when your shipment is delayed due to circumstances beyond our control, such as border traffic jams or unfavorable weather conditions. As part of our commitment to transparency, we will keep you updated on any delays that may arise. Typically, shipping cargo from China takes around 65-75 days, but delivery within Europe is definitely faster. We will always provide accurate information regarding delivery schedules and are available 24/7 to update you on your shipment status.

1st place. What if my cargo is lost?

We take all the responsibility and guarantee the safety of your cargo. Cargo loss is nearly impossible today. In any unfavorable situation, you are protected by warranties and contracts.

Do you have any questions or concerns? No worries, we will handle all of them. Contact us to order shipping from Europe and Asia at favorable prices, and we'll find the most suitable conditions and fees for you.