Ordered a yoga mat from China but received a bathroom mat instead? Returning it takes a long time, and it's unclear if it's even possible, while the supplier claims they don't understand what the problem is? Well... looks like you'll have to practice yoga in the bathroom.
Alright, jokes aside, receiving a completely different product than the one you ordered is quite a common issue. How can you purchase goods from China without intermediaries? Most customers rely on trust in the supplier and the information on the website, and they end up being forever disappointed with working with China, when, in reality, all you need to do is ask a few right questions to ensure that when you open the box in Ukraine, you see exactly what you ordered.
The logistics company DiFFreight has taken care to make you an experienced buyer of goods from China and to find a reliable supplier in China. Here are the TOP 5 questions for the supplier to be confident in the product you are ordering.
In most cases, if the supplier has nothing to hide, they will gladly take a few photos of the product you need. This is important when you don’t know how to order a product directly from China without making a mistake. That way, you can better see whether it is exactly what you need, pay attention to the quality, and other important aspects. If the photos are not enough for you, you can ask for a video and explain what exactly you want to see in it. This way, you will be confident that, first, this is a real supplier who actually has the product, and second, they have nothing to hide and will maintain communication when you need it.
Some products, such as children's tableware, require special attention to quality. Therefore, suppliers must have the appropriate documentation confirming the quality and safety of this product. Thus, if the supplier cannot send you the certificates, it can be concluded that the product has not been tested and therefore cannot be considered safe or of high quality.
If you are purchasing equipment, batteries, etc., an important step is understanding the functionality of the product and its specifications. For example, suppliers can test batteries or accumulators with a special device and send you a video of the testing before shipping. As for equipment, they can plug it in and perform a few actions to ensure it works. If something in the video doesn't seem satisfactory to you, you can request a product replacement or more detailed photos and videos.
A more relevant question for production facilities, as this way you can highlight the conditions in which your product is made, the number of staff, storage conditions, equipment, and the existence of this production facility in general.
The issue of the warranty is extremely important. If there is one, you can contact the supplier in case of product malfunction or damage, or even return the product. Be sure to inform the supplier that the product is being sent abroad, as sometimes the warranty is only valid within China, and in that case, you won’t be able to receive additional parts or exchange the product.
Now you know the 5 key questions that will already provide you with the relevant knowledge about your product even before its shipment to Ukraine and protect you from fraudsters. However, even the answers to these questions may not always guarantee the compliance, functionality, and integrity of the product. How to purchase goods in bulk from China? In such cases, our company offers a service of purchasing goods in China with an inspection at our warehouse in China. This way, you will be able to obtain accurate information about your product, and in case of malfunction, damage, or non-compliance, you can exchange it or get your money back, which will save your funds, time, and nerves. Purchase goods with Difreight and be sure of the safety and compliance of your cargo.
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