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A customs broker (declarant) is a specialist who handles the documentation of cargo for customs clearance. Specifically: checks the correctness and completeness of accompanying documents, submits the declaration, calculates duties, and acts as a regulator of customs clearance.
A representative is indispensable if a business engages in international trade, whether export or import. Without proper documentation, goods cannot be legally sold on marketplaces. Therefore, today we will answer the questions: how to choose a broker, how to verify them, and why it matters.
For novice entrepreneurs, the services of a representative are especially useful. The professionalism of the declarant affects not only the speed of clearance but also the safety of the cargo. Let’s look at five key steps in choosing a broker.
A broker can be either a company (legal entity) or an individual entrepreneur. To do this, the candidate submits an application and, if approved, is entered into the Unified Register of Customs Brokers. Simply put, the specialist receives a license and can represent the client’s interests at customs. Be sure to request confirmation or check the individual/company in the Unified Register yourself.
Study customer reviews and case studies on the website or platform where you found the candidate. Don’t be afraid to ask for contacts and recommendations. Look for someone who has worked with your type of goods, since not all declarants handle electronics or medicines, and some do not deal with oversized cargo.
Questions to Ask:
If your goods require certification, it is best to find a full “turnkey” package. This way, you can be sure the broker will handle obtaining the necessary documents, and the cargo will not raise questions at the checkpoint.
DiFFreight offers reliable customs brokerage services for both exporters and importers, with additional services:
The absence of hidden fees and a clear cost structure is a sign of reliability. Transparency is especially important for beginners, as it helps avoid unexpected expenses. Request a price list with an exact calculation of service costs.
Customs clearance is a complex, multi-stage process. A good broker is always available, provides support, consults, informs about the cargo status, and more. Evaluate the response time: if it seems too long, look for another.
A representative at customs is a support for business — a specialist who helps avoid losing cargo and increases profitability. Trust between the entrepreneur and the declarant is also an important factor. Ideally, find a specialist you are ready to work with on a permanent basis.
In the previous section, we figured out the steps on how to choose a broker. But entrepreneurs don’t turn to the first one on the list for nothing — there are more experienced declarants who offer more than routine customs clearance. What adds points to the rating when choosing:
The declarant builds the clearance strategy individually, which allows businesses to get the maximum benefits:
DiFFreight recommends signing a contract with clearly defined terms and rates.
We offer customs declaration services when ordering international cargo delivery. In addition to customs clearance, we provide foreign trade outsourcing and turnkey goods processing. We are preparing new promotions for clients — don’t miss out on great offers! We invite you to a consultation with DiFFreight brokers: high-quality service, experience with different goods, transparent rates, and 24/7 support.
Check the broker’s experience with your type of goods, their license, and client reputation. It’s best if they have prior experience with imports from your source countries.
A professional broker not only files customs declarations but also advises on HS codes, document preparation, customs duties, and import regulations.
Always sign an official contract, verify company credentials, read reviews, and never pay upfront without confirming licensing and business legitimacy.
Depending on the goods and document volume, services typically range from €50 to €200 per declaration. Compare several brokers to find the right balance between cost and quality.